How Smart Cities are Benefiting From Conversational AI

This just shows how willing governments and private companies are when it comes to investing in innovative tech.

In this post, let’s discuss a particular technology that’s now making its rounds in smart cities: conversational AI.

The technology behind automated messaging and speech-enabled applications that generate human-like interactions is conversational AI. This type of AI can communicate like a fully-realized person by understanding intent, recognizing text and speech, copying human conversation habits, and absorbing different languages. One such example of conversational AI is chatbots, which is an AI software that can simulate a natural conversation with humans through websites, messaging programs, or mobile apps.

Answer common questions from citizens

Those who live in smart cities often have tons of questions as the environment they live in continually adapts and evolves for the better. However, manually answering the queries of citizens can be a tedious task, and usually, not enough exhaustive information is provided by those who are in charge. Through conversational AI programs, citizens can initiate a dialogue via the internet, in writing, or verbally. The conversational AI software then exhausts all available information to properly answer a question and give enough context to satisfy the citizen’s queries.

In the eCommerce and finance world, conversational AI is being used to study consumers. This helps companies create customized suggestions and products that they think their individual consumers will like. The same can be applied to smart cities. With conversational AI, smart city officials can study the behavior of their citizens and give personalized recommendations on services that might interest them. Moreover, smart cities can also better anticipate the needs of their citizens if they use the data gathered by conversational AI solutions.

By Alicia Jones

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